Returns & Exchanges
At AI Voices Directory, we stand behind the quality of our high-fidelity audio hardware and offer a 30-day window for returns or exchanges on all electronic equipment. To ensure a full refund, items must be returned in their original packaging with all included accessories and documentation.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Hardware
Securely pack your electronic devices in their original manufacturer boxes, ensuring that all cables, manuals, and internal padding are included to prevent transit damage.
Ship the Package
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or dispatch your exchange unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing